Terms of service

These terms apply to purchases made through annabelsworld.com.

Pricing

All prices are displayed and charged in New Zealand dollars and include GST unless stated otherwise. Delivery charges are calculated separately and shown at checkout.

We may update our prices at any time. Any change will not affect an order that has already been confirmed.

Payment

You can pay using the payment options displayed at checkout. Payments are securely processed by our third-party payment providers, and Annabel does not directly store your complete card details.

Your order is confirmed once payment has been successfully processed and you receive an order confirmation from us.

Order & Stock Availability

We take care to keep our online stock levels accurate. On rare occasions, an item may become unavailable after an order has been placed.

If this happens, we’ll contact you promptly and offer an alternative where possible or provide a full refund for the unavailable item.

Garment Information

We make every effort to represent each Annabel garment accurately through our photography, descriptions, measurements and colour references.

Colours may appear slightly different depending on your screen settings and device. As natural fabrics can have subtle variations, each garment may also have its own individual character.

If you would like more information about the colour, fabric or fit of a garment before ordering, please email annabel@annabelberry.com. We’re always happy to help.

Sale Items

Sale items may be exchanged or returned for store credit within seven days of delivery, subject to our standard return conditions. Sale items are not eligible for a refund.

Items clearly marked Final Sale cannot be returned or exchanged unless they are faulty.

Promotions & Offers

Promotional offers are available for the stated period or while stocks last. Unless specified otherwise, promotional codes cannot be combined or applied retrospectively to an order that has already been placed.

We may exclude selected garments, collections or categories from a promotion. Any exclusions will be clearly stated with the offer.

Consumer Rights

Nothing in these terms limits your rights under the New Zealand Consumer Guarantees Act 1993 or Fair Trading Act 1986.

If an item is faulty, damaged or does not match its description, please contact annabel@annabelberry.com so we can work with you to put it right.

Contact

If you have any questions about an order or these terms, please email annabel@annabelberry.com.