Refund policy
Returns and Exchanges
We want you to feel wonderful in your Annabel pieces. If something isn’t quite right, please get in touch—we genuinely care about helping you find the best solution.
Before returning an item, please email us at annabel@annabelberry.com with your order number and reason for return or exchange. We’ll guide you through the next steps.
Return Conditions
We’re happy to accept your return when:
- Full-priced items are returned within 14 days of delivery.
- The item is unworn, unwashed, unaltered and in its original condition.
- All original swing tags remain attached.
- The item is suitable for resale.
- Proof of purchase is provided.
Items marked Final Sale cannot be returned or exchanged unless they are faulty.
Sale items are not eligible for a refund but may be exchanged or returned for store credit, subject to the conditions above.
Once your return has been approved, please send it to:
Annabel Returns
The Packing Studio
120 Perth Street
Oamaru 9401
New Zealand
We recommend using a tracked courier service, as returned items remain your responsibility until they reach us.
Full-priced items may be returned for a refund or store credit. Sale items may be returned for store credit only.
Once received, refunds will be processed within two working days and may take a further 3–5 working days to appear in your account. Original shipping costs are non-refundable.
If you have any questions, please contact us at annabel@annabelberry.com —we are always happy to help.